Privacy Policy

Last updated: June 21, 2025

1. Introduction

ViziaAssist ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Professional information (occupation, company, income details for qualified investors)
• Property preferences and investment criteria
• Financial information necessary for real estate transactions
• Communication preferences and history

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms used

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie preferences through our cookie consent banner.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide real estate services and investment consultation
• Communicate about properties, market updates, and services
• Process transactions and maintain client relationships
• Improve our website and services
• Comply with legal obligations and regulatory requirements
• Send marketing communications (with your consent)
• Analyze website usage and optimize user experience

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing and communication services
• Analytics and performance monitoring
• Legal and financial services related to transactions
• Property listing and marketing platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection and privacy
• Secure storage and backup systems

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Update your contact preferences
• Request deletion of your information (subject to legal requirements)

6.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences in your account settings

6.3 Cookie Management

You can manage cookie preferences through:

• Our cookie consent banner
• Browser settings
• Third-party cookie management tools

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our relationship
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements in the real estate industry

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Privacy Policy Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last updated" date at the top of this policy

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

13. Compliance

This Privacy Policy complies with applicable Canadian privacy laws, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• Real estate industry regulatory requirements